Institute of Customer Service Professionals
We provide holistic and specialized customer services solutions and strategies for individuals and organizations in all sectors and industries particularly in west Africa.
Solutions and strategies for individuals and organizations
ICSP is the partnering institute in Ghana and member of the West African Association of Customer Service Professionals (WAACSP). We work as part of our client’s team to provide tailor made solution and also have stand alone generic courses for employees of all stages and with different responsibilities. ICSP has members with over 15 years experience in the areas of customer care and quality assurance.
Bespoke Customer Service training for our valued clients.
March, 2020 “Yvonne Ohui MacCarthy(Board Chair- WAACSP)”The doyen of customer service in Ghana and head consultant institute of customer service professionals- Ghana, Yvonne Ohui MacCarthy will pilot the affairs of the 5 man board of The West African Association of customer service professionals (WAACSP).
Customer service and interpersonal skills training
ICSP conducts a training needs analysis before preparing bespoke training for our clients. We prepare a 24 months training schedule for our clients.The training can be in-house or or at a preferred venue. We will provide a fully qualified and experienced trainer and the necessary participant materials. Courses can be customized to your own customer service needs or company objectives after intensive consultation has been conducted by ICSP.
A hub for all customer service solutions and education in Africa
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Our solutions are made for both individuals and corporate institutions as well as private and public entities. No area is left behind.