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NewsICSP BlogWAACSP Certification Program for 2021 Announced

WAACSP Certification Program for 2021 Announced

The 1st diet of the Basic Certification in Customer Service (BCCS) program for 2021 will take place in Ghana Nigeria and Gambia on the 20th-22nd May and 27th-29th May. The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform.

The certification program is a professional training and certification curriculum of the West Africa Association of Customer Service professionals (WAACSP) for prospective customer service practitioners in the West African sub region.

After a successful induction ceremony on the 27th of March 2021, it has become vital for the association to continue with its vision of providing support and accreditation for customer service practitioners. ICSP (Institute of Customer Service Professionals) a top Ghanaian customer service institute will yet again put out a tech driven learning, evaluation and assessment system for the program. Having been rated 4star by WAACSP for the last diet and with a resounding commendation by participants from the previous diet. The institute is committed to making sure that all participants are poised to deliver excellent certification process.

The program, this diet will involve:

1- pre program test.

2- two weeks online module accessibility pre program.

3- in class exercises, role plays, breakout sessions.

4- After class test with result populated immediately and added on continuous assessment for certification.

5- On boarding interactive WhatsApp group platform for mentoring by facilitators, networking with co-participants , jobAlerts and related industry news pre and post program.

6- Customer Relationship management tools training online complaint resolution training with case scenarios and input methodology

Successful participants from this diet will form a batch of cohorts to be inducted in 2022 by WAACSP.

Program Details

Registration portal opens.

School portal opens, participants have access to modules and reading materials.

Registration closes.

Onboarding, introduction to training

Training starts

This session promises to be yet another memorable certification process for participants.

Registration details

Fee: Reduced fee of Ghs 330 (including WAACSP membership certification fee).

Last session was over subscribed, due to WAACSP restriction, this session has limited STREAM so spaces are limited and participation is on a first register basis.

Register today by clicking REGISTER

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